In observance of Memorial Day, we will be closed on Monday, May 29th and will reopen at 9am ET on Tuesday, May 30th.
Permission is NOT required for returns that satisfy ALL of the following conditions:
- Books were directly purchased from Cambridge Business Publishers.
- Books are in saleable condition.
- Books, as well as bundles, are in their original, unbroken shrink-wrap.
- Books are received within 6 months of the invoice date.
- Books must be shipped prepaid by traceable means.
- Books are accompanied by a packing slip that indicates the title and quantity being returned.
- Books are packed in boxes that weigh less than, or equal to, 50 lbs.
- Books are packed in boxes that pass 200 lbs. test for small boxes or 257 lbs. test for large boxes.
- Product is packed with sufficient and appropriate packing material. DO NOT use packing peanuts.
The following policies will ALSO apply (if applicable):
- Custom-published titles carry a return limit of 10% of the quantity ordered.
- Prior authorization is required for defective product returns and exchanges.
- Damaged products that are received by the customer may be returned, or replaced, ONLY if authorization is requested within 5 business days of shipment delivery.
- Returns delivered to an incorrect address will be charged a 25% restocking fee.
We WILL NOT accept, and will return to the customer, at the customer's expense, the following:
- Open, unsealed, re-wrapped, or used books. All books returned must have our “No Return if Unwrapped’ sticker still on them.
- Damaged books returned without prior authorization (including those damaged in transit).
- Books given as complimentary copies to professors.
- Unauthorized returns received beyond 6 months of invoice date.
- Anything received that does not follow the outlined policy.
All accepted returns will be refunded in the form of a check, regardless of how the purchase was made. Refunds for returns will ONLY be issued if the customer account is current.
PLEASE NOTE NEW RETURN ADDRESS:
2427 Bond Street
University Park, IL 60484